Getting in touch
Our priority right now is to support customers who are in a vulnerable position and really need us. Before getting in touch, please help us out by browsing through this help hub. You may be able to find the answer to your question without needing to contact us.
If you do need to speak to us, we're here for you – our customer service teams are available from 9am to 7pm, 7 days a week – but it'll take longer than usual for us to reply. Our phone lines are much busier than usual and response times for emails and chats have been significantly extended.
Deliveries and returns
Next day and nominated day delivery are now available on eligible items.
Orders placed on standard delivery may take up to 5 working days to be delivered.
Returns may take longer than usual; please allow up to 14 days.
Using our website
Don't forget you can do all of the following online, without needing to get in touch:
Keeping our employees safe
Our staff are working from home wherever possible, and in cases where they're needed onsite we've put in safety measures and ensured that social distancing guidelines are being adhered to.
Your online security
We'd like to remind you not to click on links or attachments in suspicious emails, and never respond to unsolicited messages and/or calls asking for your personal or financial details. We'll only ever ask for your details if you have made direct contact with us. If you do get a suspicious message, you can report this directly to Action Fraud at:
Please stay safe and take care of yourself – and thank you so much for being a loyal customer.