We know things are tough at the moment, so we’ve extended our usual return period. You now have up to 60 days to return items to us.
Due to additional safety measures, it may take up to 14 days for us to process your return. If you paid by card, please allow a further 5 working days. Please be sure to keep your return receipt safe until your parcel has been received.
To comply with the government's social distancing measures, we strongly recommend that you return items using our Hermes courier service - please click here for our COVID-19 guidance.
Shall we collect?
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You can arrange a collection online by clicking the button below, or by visiting your online account. You'll need to print a label or use the one included in your parcel. |
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Need to return a large item that wasn't delivered by Hermes? Please give us a call so we can discuss the next steps with you. |
Want to drop something off?
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You'll find a pre-paid ParcelShop return label at the bottom of your advice note. If needed, you can print a replacement by clicking the button below. |
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You can print a return label from the InPost website. |
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You'll find a pre-paid Post Office return label at the bottom of your advice note. If needed, you can print a replacement by clicking the button below. |
Don't have the original packaging? No problem! Just use a suitable alternative to pack the items. If you haven't kept the advice note, make sure you include a note inside with your name, address, account number, item numbers and the reason you're sending them back.