To comply with the government's social distancing measures, we strongly recommend that you return items using our Hermes courier service - please click here for our COVID-19 guidance.
Please note: due to additional safety measures, it may take up to 14 days for us to process your return. If you paid by card, please allow a further 5 working days.
Shall we collect?
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You can arrange a courier collection through your online account, or by clicking the button below. Please use the return label included in your parcel. If you don't have one, you can print another below: |
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Need to return a large item? Please get in touch so we can discuss the next steps with you. |
Want to drop something off?
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You can print a return label from the InPost website. |
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As of 29 September 2020, our return label no longer covers Post Office returns. If you'd still like to use this service, you can print a label by clicking the button below. |
Don't have the original packaging? No problem! Just use a suitable alternative to pack the items. If you haven't kept the advice note, make sure you include a note inside with your name, address, account number, item numbers and the reason you're sending them back.