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Customer Service Hub
We're here to support you through this uncertain time, but it's also vital for us to make sure we’re taking care of our employees. This means we have closed our enquiry line for the time being– but you can do all of the following online:
If you need to ask us a question, please have a look through this help hub before emailing or opening a web chat. If you do need our help please rest assured we’re still here for you, it may just take a little longer for us to provide a response.
We've had to suspend next day and nominated day delivery for the time being, and standard deliveries and returns will take longer than usual: in both cases please allow up to 14 days. Thank you for your patience.
Further changes may happen at short notice, and we must also ensure that we follow any upcoming government advice. Please make sure you have an up-to-date email address on your online account, so we can get in touch to let you know the latest.
Finally, we'd like to remind you not to click on links or attachments in suspicious emails, and never respond to unsolicited messages and/or calls asking for your personal or financial details. We'll only ever ask for your details if you have made direct contact with us. If you do get a suspicious message, you can report this directly to Action Fraud at: